hebaje Responsible Gaming

Playing Responsibly at hebaje

Our commitment to every player in Bangladesh

At hebaje, we believe that gambling should always be a source of fun — not stress, debt, or anxiety. Whether you enjoy cricket betting during the BPL or T20 World Cup, spinning slots from Pragmatic Play and NetEnt, or sitting at a live Evolution Gaming table, the experience should remain well within your personal boundaries at all times.

Responsible gaming is not an afterthought at hebaje — it is built into the core of how the platform operates. We provide a suite of account tools that put you in direct control of your spending, session time, and access. These tools are available at no cost to every registered player, and our support team is available around the clock to assist anyone who needs guidance or intervention.

We also work hard to prevent underage access. Every new hebaje account is subject to date-of-birth verification, and we reserve the right to request official identity documents — such as a National ID Card — at any point during an account's lifetime. Accounts found to belong to players under 21 are closed immediately, with all associated funds returned.

The responsible gaming tools described on this page are designed for players who are managing their own habits proactively, as well as for those who feel their gambling may have escalated beyond what they are comfortable with. There is no stigma attached to using any of these features — many of our most valued and long-standing players use deposit limits and session reminders as a matter of routine.

Your Control Tools at a Glance

Six features built to keep your play safe and enjoyable

Deposit Limits

The simplest way to manage your gambling budget

A deposit limit is the single most effective tool for keeping gambling affordable. By deciding in advance how much money you are willing to fund your hebaje account with over a given period, you remove the temptation to chase losses or make impulsive top-ups during a losing streak.

hebaje allows you to set a deposit cap on a daily, weekly, or monthly basis — in Bangladeshi Taka (৳). Once the limit is reached, no further deposits can be processed until the chosen period resets. You can set a deposit limit from the responsible gaming section inside your account settings.

Time-Out & Self-Exclusion

Taking a break — short or long — is always the right call when you need it

Sometimes a brief pause is all that is needed to reset your perspective. hebaje's time-out feature lets you suspend your account for a defined short period — 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, deposit, place bets, or access any gaming features. Your account balance is preserved and your account is automatically reactivated at the end of the chosen period.

For players who feel they need a more substantial break, self-exclusion is available for 6 months, 1 year, or permanently. A self-exclusion is a firm commitment: hebaje will not allow you to reopen or access your account for the full duration you have selected. Marketing communications are also suspended immediately. If you opt for permanent self-exclusion, your account cannot be reopened under any circumstances.

To activate a time-out or self-exclusion, navigate to the Responsible Gaming section of your account settings, or contact the hebaje support team directly at [email protected]. Support staff are available 24 hours a day, 7 days a week, and will action any exclusion request within one hour of receipt.

Recognising the Warning Signs

Honest signs that gambling may be causing harm

Problem gambling rarely appears all at once. It typically develops gradually, which makes it easy to rationalise in the early stages. The following warning signs are worth taking seriously if you recognise them in your own behaviour — or in someone you care about.

• ! Spending more money on gambling than you originally planned, or depositing again immediately after losing your budget for the day
• ! Chasing losses — continuing to bet in an attempt to win back money you have already lost, rather than accepting the outcome and stopping
• ! Lying to family members or friends in Dhaka, Chittagong, Sylhet, or elsewhere about how much time or money you spend on gambling
• ! Borrowing money — including from bKash, Nagad, or Rocket credit features — specifically to fund gambling activity
• ! Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to cut down on your gambling activity
• ! Gambling as a way to escape stress, depression, or difficult personal situations rather than for entertainment
• ! Neglecting work, study, family responsibilities, or social relationships in order to spend more time gambling online
• ! Repeatedly making promises to yourself or others that you will stop or cut down, without being able to follow through

How to Get Help

Taking action is straightforward — here is how to start

• 1
  Acknowledge the concern

  Admitting that gambling has become a problem — even just to yourself — is the single most important step. You do not need to have lost everything to seek help. Early intervention leads to far better outcomes.

• 2
  Use the hebaje self-exclusion tool

  Log in to your account and navigate to the Responsible Gaming section. Select the exclusion period that feels right for your situation. If you are unsure, our support team can help you decide.

• 3
  Contact hebaje support directly

  If you cannot access your account or prefer to speak to a person, email [email protected]. Describe your situation and request an immediate account restriction. Our team will act within one hour.

• 4
  Seek independent professional support

  While hebaje provides tools and a listening ear, professional counselling offers deeper, sustained help. Speak to a licensed mental health professional or counsellor who has experience with behavioural addictions.

• 5
  Inform a trusted person

  Telling a family member or close friend in Bangladesh about your decision to take a break adds an important layer of accountability. Having someone who supports your decision makes it significantly easier to maintain.

Preventing Underage Gambling

Protecting young people is a shared responsibility

hebaje operates a strict 21+ policy with no exceptions. Age verification is a mandatory step in the registration process, and hebaje reserves the right to request documentary proof — such as a National ID Card or passport — at any time, including before processing a first withdrawal.

If you share a device with younger household members in your home in Dhaka, Chittagong, Khulna, Rajshahi, or anywhere else in Bangladesh, we strongly recommend the following precautions to prevent accidental or deliberate underage access.

Reach Our Responsible Gaming Team

We are here whenever you need us