hebaje Frequently Asked Questions

Creating a hebaje account takes less than two minutes. Visit the hebaje Login page, click the registration option, and fill in your full name, date of birth, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, you will receive a verification code on your mobile number to activate the account.

hebaje requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include the Bangladesh National ID Card (NID) or a valid passport. You may also be asked to provide proof of your mobile financial account (bKash, Nagad, or Rocket) to confirm ownership of the payment method linked to your account.

To reset your hebaje password, go to the Login page and tap the 'Forgot Password' link. Enter the mobile number registered to your account and you will receive a one-time code via SMS. Enter that code, then set a new password. If you no longer have access to the registered number, contact support at [email protected] for assisted recovery.

No. hebaje strictly permits one account per person. Operating multiple accounts is a violation of the Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact support immediately to resolve it before any further activity takes place.

To permanently close your hebaje account, email [email protected] from the address linked to your account and request closure. Any remaining balance will be returned to your registered payment method after identity confirmation. Note that permanent closure is different from self-exclusion — if you are closing due to problem gambling concerns, consider self-exclusion through the Responsible Gaming page instead.

To deposit via bKash, log in to your hebaje account, go to the Deposit section, and select bKash as your payment method. You will see a hebaje merchant number or payment reference. Open your bKash app, choose 'Send Money' or 'Payment', enter the provided number and amount, confirm with your bKash PIN, then enter the bKash transaction ID back in the hebaje deposit form. Deposits typically reflect in your hebaje wallet within 1–5 minutes.

Nagad deposits on hebaje are processed within 1–10 minutes in most cases. The process mirrors bKash: select Nagad in the Deposit section, send to the provided merchant number via your Nagad app, and submit the transaction ID in the hebaje portal. Delays beyond 15 minutes are rare but can occur during high-traffic periods — if your deposit has not appeared after 30 minutes, contact support with the Nagad transaction reference.

The minimum deposit on hebaje is ৳200 BDT per transaction. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard accounts, though very large deposits may trigger an additional identity verification step as part of hebaje's anti-money laundering procedures.

The minimum withdrawal on hebaje is ৳500 BDT. Withdrawals are processed to the same mobile financial account used for your most recent deposit — bKash, Nagad, Rocket, or Upay. hebaje does not charge a withdrawal fee on its side, though your mobile financial service provider may apply their standard transfer charges.

Most hebaje withdrawals to bKash are completed within 30 minutes to 2 hours during normal business hours. Withdrawals submitted between midnight and 6 AM Bangladesh Standard Time (BST, UTC+6) may take longer and are typically processed in the morning. Your account must be fully verified before withdrawals can be approved — unverified accounts will have withdrawals held until KYC is complete.

hebaje does not charge its own platform fee on either deposits or withdrawals. However, the mobile financial services you use — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges on outgoing transfers. We recommend checking the current fee schedule with your MFS provider. Any fees applied by the MFS provider are outside hebaje's control.

Currently, hebaje processes withdrawals exclusively through mobile financial services — bKash, Nagad, Rocket, and Upay. Direct bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or other Bangladeshi banks are not supported at this time. We recommend setting up a linked bKash or Nagad wallet to receive your winnings quickly.

To place a cricket bet on hebaje, navigate to the Cricket section from the main menu. You will see a list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Tap a match to expand the available markets (match winner, top batsman, total runs, etc.), select your outcome, enter your stake in BDT, and confirm the bet. Minimum bet stakes and available markets vary by match.

hebaje offers a wide range of cricket betting markets covering both pre-match and in-play wagering. Common markets include match winner, toss winner, first innings score, top batsman, top bowler, total sixes, method of first dismissal, and player performance specials. For major tournaments like the T20 World Cup and IPL, additional markets such as tournament winner and group stage qualifiers are also available.

Yes — hebaje is built as a mobile-first platform. All casino games, including slots from Pragmatic Play and NetEnt, live dealer tables from Evolution Gaming and Ezugi, and crash games like Aviator from Spribe, are fully playable on Android and iOS smartphones without needing to download a separate app. The site runs directly in your mobile browser at the same URL.

The RTP for slot games on hebaje varies by title and is set by the individual game provider — not by hebaje itself. Most Pragmatic Play and NetEnt slots carry RTPs between 94% and 97%, which means over a long session, the game returns that percentage of all wagers as winnings. Specific RTP figures for each game are displayed in the game's paytable or info panel before you play.

All games on hebaje are supplied by licensed international providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose random number generators (RNGs) are independently certified for fairness. hebaje does not modify game outcomes. Results are determined server-side by the game provider's certified RNG, ensuring every spin, hand, or crash round is statistically independent.

hebaje offers a welcome bonus to newly registered players on their first deposit. The bonus amount and structure are displayed on the Bonus page — details may change periodically. To qualify, you must be a first-time depositor aged 21 or above with a verified account. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement means you must bet a specified multiple of your bonus amount before the bonus funds convert into real, withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus before withdrawing. Wagering requirements, eligible games, and time limits for each bonus are stated in full on the hebaje Bonus page.

Yes. hebaje regularly runs promotions for active players, including reload bonuses, free spin offers tied to new slot releases, cricket-season specials during the BPL and IPL, and seasonal promotions around Eid, Pohela Boishakh, and Victory Day in December. Details of all current offers are listed on the Bonus page. Players who have opted in to marketing communications will also receive email or SMS alerts for new promotions.

Yes — if you do not wish to meet a wagering requirement, you can request that the bonus be removed from your account by contacting hebaje support at [email protected]. Once a bonus is forfeited, any winnings generated from that bonus will also be removed. You can then withdraw your remaining real-money balance freely. Some bonuses are automatically credited; check the terms before depositing if you prefer to opt out.

hebaje is a secure online platform that uses SSL encryption to protect all data in transit and stores sensitive information on access-controlled servers. The site operates under its own platform terms and does not make claims about specific Bangladeshi government licensing. Players are responsible for understanding the laws applicable in their location. All games on hebaje are supplied by certified international providers with independently audited RNGs.

Log in to your hebaje account and go to the Responsible Gaming section in your account settings. From there you can set a daily, weekly, or monthly deposit limit in BDT. Reducing a limit takes effect immediately. Increasing a limit triggers a mandatory 7-day cooling-off period before the higher cap becomes active — this delay is a deliberate safeguard to protect you from impulsive decisions.

If you feel gambling is becoming a problem, you can self-exclude via the Responsible Gaming section of your account settings or by emailing [email protected] directly. hebaje offers self-exclusion periods of 6 months, 1 year, or permanent. During exclusion, your account is fully suspended and all marketing communications stop. Self-exclusion periods cannot be reversed early — this is an intentional safeguard.

The minimum age to register and play on hebaje is 21 years old. This applies to all players in Bangladesh without exception. Age is verified during account registration using your date of birth, and hebaje reserves the right to request a copy of your National ID Card or passport at any time. Accounts found to belong to players under 21 are closed immediately and all funds returned.