hebaje Privacy Policy
Your personal data belongs to you. This policy explains exactly what information hebaje collects, why we collect it, how we store it, and the rights you hold over it.
1. Introduction
Who we are and what this policy covers
This Privacy Policy describes how hebaje ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors who use the hebaje Platform at hebaje.bio. It applies to all services offered through the Platform, including sports betting, live casino games, slots, crash games, and all associated account management features.
By creating a hebaje account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and you consent to the data practices described within it. If you do not agree to the practices described in this policy, you should not use the hebaje Platform.
hebaje is committed to handling your personal data with the care, transparency, and security it deserves. We collect only the data necessary to operate the Platform safely, process your transactions, comply with our anti-money laundering and age verification obligations, and deliver a personalised experience suited to players in Bangladesh.
Scope of this Policy: This policy applies to all personal data processed by hebaje in connection with your use of the Platform, including data collected via our website, mobile site, and any communications you have with our support team.
2. Data We Collect
The categories of personal information hebaje processes
hebaje collects personal data in several ways: directly from you when you register or transact, automatically through your use of the Platform, and from third-party verification and payment service providers. The categories of data we collect include the following.
- Identity Data Full legal name, date of birth, gender, and copies of government-issued identification documents (such as a National ID Card or passport) collected during account verification.
- Contact Data Email address, mobile phone number, and the city or district of residence in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna) that you provide at registration or in subsequent account updates.
- Financial Data Payment method identifiers associated with your bKash, Nagad, Rocket, or Upay account (we do not store full card or account numbers), deposit and withdrawal transaction records, wallet balance history, and bonus credit or debit records.
- Gameplay & Betting Data Records of all bets placed, games played, wager amounts, outcomes, session durations, and responsible gaming limit settings associated with your account.
- Technical & Device Data IP address, device type, operating system, browser type, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and cookies or similar tracking identifiers generated during your Platform sessions.
- Communications Data Records of support tickets, live chat transcripts, emails, and any other correspondence you send to or receive from hebaje support or operations teams.
3. How We Use Your Data
The legal bases and purposes for processing your information
3.1 Account Management & Service Delivery
We process your identity and contact data to create and maintain your hebaje account, authenticate your login sessions, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and deliver the sports betting and casino gaming services you have requested. This processing is necessary for the performance of the contract between you and hebaje.
3.2 Age Verification & Identity Checks
hebaje is a platform strictly for adults aged 21 and above. We use your identity data and date of birth to verify that you meet this age requirement before you can deposit or withdraw funds. We may also use third-party identity verification services to confirm the authenticity of the documents you submit. This processing is required to comply with our legal obligations and responsible gaming commitments.
3.3 Fraud Prevention & Anti-Money Laundering
We analyse financial transaction data, device data, and gameplay patterns to detect and prevent fraud, money laundering, match fixing, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. Where suspicious activity is identified, we may share relevant data with law enforcement or financial intelligence authorities as required by applicable regulations.
3.4 Responsible Gaming Monitoring
We use your gameplay and betting data to monitor for indicators of problem gambling behaviour, such as rapid escalation of deposit amounts or extended uninterrupted play sessions. Where such patterns are detected, we may proactively contact you to offer responsible gaming resources or apply protective account restrictions.
3.5 Personalisation & Marketing
With your consent, we use your contact data and gameplay preferences to send you personalised promotional offers, bonus notifications, and updates about new games or sporting events that may be of interest to you — including BPL cricket, T20 World Cup markets, and seasonal promotions tied to Eid or Pohela Boishakh. You may withdraw consent for marketing communications at any time by contacting support or using the opt-out option in any marketing email.
3.6 Platform Improvement & Analytics
We use aggregated and anonymised technical data to understand how players navigate the Platform, identify usability issues, optimise game loading performance, and improve the overall user experience. This analytics processing does not involve identifying individual players and is carried out on the basis of our legitimate business interests.
Our Privacy Commitments
Six principles that guide how hebaje handles your data
4. Cookies & Tracking Technologies
How hebaje uses cookies and what you can do about them
hebaje uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate certain Platform features, remember your session preferences, and gather anonymous usage analytics. Cookies are small text files placed on your device by your browser when you visit the Platform.
4.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your wallet state across page loads, and protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the Platform entirely.
4.2 Analytics Cookies
We use anonymised analytics cookies to understand how players interact with different sections of the Platform — such as the cricket betting markets, slot game lobby, and account settings pages. This data is aggregated and does not identify individual users. You may disable analytics cookies through your browser settings without affecting your ability to use the Platform.
4.3 Preference Cookies
Preference cookies store your language, game display settings, and notification preferences so that the Platform remembers your choices between sessions. Disabling these cookies means your preferences will reset on each visit.
Managing Cookies: Most modern browsers allow you to view, block, or delete cookies through the browser settings menu. Please note that blocking essential cookies will prevent you from logging in to your hebaje account. Refer to your browser's help documentation for specific instructions.
5. Sharing Your Personal Data
When and with whom hebaje shares information
hebaje does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
5.1 Payment Service Providers
We share the minimum transaction data required with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards. hebaje does not store complete mobile financial account numbers on its own servers.
5.2 Game Software Providers
To operate casino games supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers, we share a session token and anonymised player identifier with the relevant provider. We do not share your full name, contact details, or financial data with game providers.
5.3 Legal & Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where we are legally required to do so, including in connection with anti-money laundering investigations, fraud inquiries, or court orders. hebaje will comply with such requests only where they are formally issued and legally binding.
5.4 Identity Verification Partners
We use third-party identity verification services to authenticate documents submitted during account verification. These partners process your identity data under strict data processing agreements and are prohibited from using it for any purpose other than the verification service they provide to hebaje.
6. Data Retention
hebaje retains your personal data for as long as your account remains active and for a defined period after account closure, as required by our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in order to comply with anti-money laundering record-keeping requirements.
Gameplay logs and betting history are retained for a period of three years following the relevant session date. Support communications are retained for two years. After the applicable retention period has expired, your personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to you as an individual.
Where you have requested deletion of your account and there is no outstanding legal obligation requiring us to retain specific data, hebaje will action your deletion request within 30 days of receiving it and will confirm completion in writing.
7. Your Data Rights
The controls you have over your personal information
As a hebaje player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at the email address provided below. We will respond to all data rights requests within 30 days of receipt.
8. Data Security
hebaje implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the hebaje Platform is encrypted using SSL/TLS protocols. Sensitive data at rest — including identity documents and financial records — is stored using strong encryption on access-controlled servers.
Access to personal data within the hebaje organisation is restricted to personnel who have a legitimate operational need to process it, and all such personnel are bound by confidentiality obligations. We conduct regular internal reviews of our data security practices and update our controls in response to emerging threats.
Your Responsibility: While hebaje takes every reasonable precaution to protect your data on our side, you also play an important role. Keep your hebaje password unique and confidential. Never share your login credentials with anyone. Log out of your account when using a shared or public device. If you suspect your account has been accessed without your authorisation, contact support immediately at [email protected].
9. Minors & Age Restriction
The hebaje Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. During registration, you are required to confirm your date of birth, and hebaje reserves the right to request documentary proof of age at any point.
If we discover that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account, delete all related personal data without delay, and reverse any financial transactions associated with the account. If you believe that a minor has registered on the Platform using false information, please contact us immediately at [email protected] so we can take prompt action.
10. Changes to This Privacy Policy
hebaje reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make a material change to this policy, we will update the Effective Date shown at the top of the page and, where the change significantly affects your rights, we will notify registered players by email or via an on-Platform notice before the change takes effect.
We encourage you to review this Privacy Policy periodically. The version displayed at /privacy-policy is always the current, governing version. If you continue to use the hebaje Platform after a revised Privacy Policy has come into effect, you are deemed to have accepted the updated terms.
11. Contact & Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how hebaje has handled your personal information, please contact our support team. We are available around the clock to assist players throughout Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.
Data enquiries email (plain text, not a link): [email protected]
All privacy-related requests are handled by our dedicated support team and receive a substantive response within 30 days of receipt. Where a request involves a large volume of data or requires consultation with third-party processors, we will acknowledge receipt within 5 business days and communicate the expected completion timeline at that point.
Your privacy matters to us. hebaje is committed to being transparent about data practices and responsive to player concerns. We treat every data rights request with the same care and urgency as any account support issue.
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